Privacy policy

This website is operated by Nutrinovo Ltd, Hartham Park, Corsham, Wiltshire SN13 0RP. UK

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. We are committed to the privacy of all our users.

Our Privacy Policy tells you about the type of information we collect and process, what we do with it, what we do to keep your information secure, your rights and how to contact us.

The only personal information we will ever hold is what you have voluntarily given to us.

This policy covers:

• Information that we collect from you
• Use of your information
• Sharing your information
• Security and data retention
• Access to your information and correction
• Cookies
• Changes to our Privacy Policy
• How to contact us

Information that we collect from you

You can visit our website without telling us who you are or providing us with any personal information.  However, we do collect and process information from you when you:

• Contact us for information about Nutrinovo products and services
• Request product samples from us*
• When you work with or provide a service to Nutrinovo Ltd.
• Visit our website nutrinovo.com, which is collected via “cookies”
• Your IP address will be collected from the website

*If you do not wish to provide your personal information to us, we are not able to provide you with product samples. This is due to our requirement to maintain details of where each batch of our product is sent in case of product quality issues or a batch recall.

Use of your information

We collect information from you in order to provide you with the assistance you have requested. Whenever we ask for your personal information we’ll tell you how we intend to use it and seek your consent.

Nutrinovo Ltd. will collect and store your personal information for purposes which may include:

• To directly provide any services you have requested including responses to questions or complaints
• Where you have consented for us to contact you should we have news to share with you about our products and services
• To record which products have been requested to trial and trace batch numbers of products, so in the unlikely event of a product recall they can be traced

If you register online for any of our services, you may opt-in to receive marketing communications and set your communication preferences; you may withdraw that opt-in and/or change your communication preferences at any time by contacting us here or by using the facilities embedded within the emails we send to you.

Sharing your information

We will not sell or rent your personal information to any third parties.

Security and data retention

At Nutrinovo Ltd, information security is very important to us and we have taken many steps to make sure your information is kept safe and secure against unauthorised access or disclosure, unlawful processing, accidental loss, destruction and damage.

We will not store your personal information for any longer than we need to or as long as the law requires.

Records of the requesting health professional and patient the samples were sent to will be kept in case of batch recall, in such an event the requesting health professional concerned will be contacted.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Nutrinovo Ltd, Hartham Park, Corsham, Wiltshire SN13 0RP. UK

Or via email: info@nutrinovo.com

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

You have the right to opt out of any marketing communications that we may send you.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit: www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Changes to our Privacy Policy

Nutrinovo Ltd may update this policy at any time, so please check this page regularly to ensure you are kept up-to-date.

Spot the Elf Christmas Competition

This competition is for UK Healthcare professionals only. No purchase necessary. Competition is free to enter. Only one entry per person. This is a prize draw, with 1 prize offered – 1 x Hotel Chocolat “The Chocolate Wreath Box”. The winner drawn can win a maximum of 1 prize. To enter participants must have located and clicked on the Elf located on the nutrinovo website and have submitted their full name and email address via the competition form.

The competition will run from the 9th of December 2024 to the 2nd of January 2025.

The winner will be selected at random on the 2nd of January 2025. The drawn winner will be contacted via email and will have 14 days to respond and in turn accept their prize.

Entrants’ details will not be shared with any third party.

How to contact us

Please contact us if you have any questions about our Privacy Policy or information we hold via info@nutrinovo.com or by writing to:

Nutrinovo Ltd, Hartham Park, Corsham, Wiltshire SN13 0RP. UK

This policy was last updated on 5th April 2023.